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セーヴル通り40番

Celebrating our history with "Kering, of granite and dreams"

カルチャーと伝統

取締役会

エグゼクティブ・コミッティー

François-Henri Pinault

企業倫理

コーポレート・ガバナンス

女性の活躍

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女性のために

ニュース

サンローラン

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ジノリ 1735

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ケリング・グループ

グループ・ブランド

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2017-2025 ロードマップ

ガバナンス

活動概要

Crafting tomorrow's Luxury

EP&L(環境損益計算）

レポートと指標

影響を測定する

気候変動に関する戦略

削減する

修復・再生する

気候変動を緩和する

生物多様性に関する戦略

Regenerative Fund for Nature

動物福祉

地球を守る

サプライチェーンにおける人権

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クラフツマンシップの継承

サプライチェーンに関わる人々

循環型社会に向けた取り組み

原材料

イノベーション・ラボ

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 | Kering

グッチは、世界で最も高い名声と影響力を持つラグジュアリー・ブランドのひとつです。真のグローバル・リーダーとしてファッション業界を牽引し、ラグジュアリーに対する現代的かつ革新的なアプローチを確立しています。

歴史

2023年1月28日に、グッチのクリエイティブ・ディレクターに任命されました。

Sabato de Sarno 

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Role MissionAs a Gucci Store Director, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. You will perform with high integrity in operations, loss prevention compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Store Director, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.Key AccountabilitiesBusiness Leader<ul><li>Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability;</li><li>Analyze monthly store performance and reporting current trends to cover every aspect of the business including competitor performance;</li><li>Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met;</li><li>Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;</li><li>Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support;</li><li>Communicate company set KPI’s and identify strategies to ensure performance standards are met;</li><li>Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment;</li><li>Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results;</li><li>Proactively follow current competitors and fashion trends, industry news and new innovations in technology.</li></ul>Performance and Talent Management<ul><li>Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback;</li><li>Oversee performance check in process for all store employees and establish goals;</li><li>Identify and create action plans, building development plans for all employees;</li><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;</li><li>Ensure a consistent and branded onboarding experience for all new hires;</li><li>Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service;</li><li>Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution.</li></ul>Client Development<ul><li>Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients;</li><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events;</li><li>Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;</li><li>Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team;</li><li>Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities.</li></ul>Operations <ul><li>Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures;</li><li>Monitor store expenses and maintain store operating budget while aiming to reduce overall cost;</li><li>Ensure timely submission of accounts payable invoices and cash disbursement polices;</li><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;</li><li>Oversee the processing of daily incoming and outbound merchandise requests and shipments;</li><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;</li><li>Support and maintain visual merchandising standards set by the Worldwide headquarters;</li><li>Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters;</li><li>Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures.</li></ul>Key Requirements<ul><li>Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry;</li><li>Bachelor’s Degree in a related field is preferred;</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range - New YorkFor individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  A reasonable estimate of the current base salary range is $120,000 to $140,000USD.

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Key Accountabilities:<ul><li>Perform sales transactions for all payment methods</li><li>Provide accurate day-end reports</li><li>Maintain accurate record of petty cash in/out</li><li>Maintain records of stock transfer, inventory and transactions</li><li>Maintain the work place clean and organized</li><li>Perform other duties as assigned</li></ul>Job Requirements<ul><li>Secondary school graduate or above in any discipline</li><li>Retail &amp; customer services experience preferred</li><li>Experience with the operations of POS system is an advantage</li><li>Efficient and accurate typing skills</li><li>Good customer service attitude</li><li>Good administrative skills</li><li>Good PC skills such as MS Office</li><li>Excellent command of spoken German and English</li></ul>

Role Objective:

Responsible for handling sales transactions of all types of payment methods and providing accurate day-end reports. Maintaining accurate records of petty cash in/out, stock transfer, inventory and etc.

TeamPromote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. • Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience. • Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high. • Conduct regular and monthly performance conversations, discussing results and developing action plans. • Participate in attracting, recruiting and onboarding a high performing team. • Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution. • Monitor your team’s adherence to company policies and procedures; follow up when needed. • Support opening and closing of the store as Manager on Duty. • Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives. • Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.Client • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor. • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele. • Full utilisation of the various clienteing tools to activate, retain and grow team and personal client base. • Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs • Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence • Lead from the shop floor, actively selling and role modelling the selling ceremony. • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered. • Manage and resolve customer issues, delighting and retaining the client relationship.Product • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets. • Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business. • Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained. • Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors. • Utilise digital platforms to support store and online product sales.

As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.
You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team.
You are an ambassador of the brand, promoting our Values and Amplifiers.

Key Accountabilities:Leadership<ul><li>Support the Store Manager/Store Director with all policies and procedures to streamline and safeguard the store Act as Store Manager when appropriate to ensure the efficient running of the store, both front and back of house</li><li>Manage the sales floor efficiency through operational support roles i.e. Cashiers, Wrappers and Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales</li><li>Ensure the store has substantial operational support and staff schedules are optimized to match customer traffic flows and operational demands</li><li>Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc</li></ul>Drive for Results<ul><li>Assist the Store Director/Store Manager in overseeing the Asset and Profit Protection influencing service delivery and minimizing loss</li><li>Ensure all Health and Safety legislation and processes are adhered to</li><li>Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping</li><li>Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store</li><li>Recruit, on-board and develop all store operational support. Lead the store Operations team, fostering a coaching environment</li></ul>Brand protection:<ul><li>Cascade company communications to all members of the store team and lead by example when embracing brand messages</li><li>Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Gucci’s core values</li></ul>Job Requirements<ul><li>Relevant experience in same or similar role, of not less than 3 years</li><li>Fluent English written and spoken</li><li>Knowledge of Stock management and stock control operative system</li><li>Eye for details</li><li>Management, leadership and coaching</li><li>Multitasking</li><li>Hands on approach</li><li>Start-up approach</li></ul>

Role Objective:
Lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience.

グッチ

Gucci

歴史

Sabato de Sarno

グッチの求人情報を見る

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